Frequently Asked Questions

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How do I start my VAT refund claim?
To begin, visit taxfreeline.com and complete the online registration form. You’ll need to provide basic travel information and upload copies of your purchase receipts and tax forms. Once submitted, our team will guide you through the rest of the process.
What information do I need to apply?
You’ll need your passport details, proof of purchase invoices or receipts, and completed Canadian VAT refund forms. Additionally, please have your bank details ready for the final refund transfer.
How long does processing take?
After you submit all required documents, our specialists typically complete the review and file your claim within 7–10 business days. You will receive status updates via email throughout the process.
Are there any fees for using TaxFreeLine?
TaxFreeLine charges a transparent service fee based on the total VAT amount you reclaim. No hidden charges apply and all fees are displayed on our pricing page before you confirm your submission.